Description: The CSR or Authorized User evaluates the Account. Account Financial History, Premise and Service Agreement Billing History, Credit Rating, and Credit and Collection History may be reviewed. Control Central Alerts and other Dashboard information assist the CSR in determining eligibility for any Rebilling based on established business rules. Some organizations may consider the use of a Credit Note. The Credit Note allows for cancellation details to be sent to the Customer separately from any other Bill. Alternatively, a Correction Note option may be used. The Correction Note allows for cancellation and rebilling details to be sent to the customer separately from any bill. CC&B has functionality to choose either option.